Insights and strategies for cultivating leadership at every level in your organisation
In aged care, effective leadership is a strategic advantage that directly impacts staff engagement, resident satisfaction, and regulatory compliance. Join us for an exclusive webinar to gain insights into fostering resilient, adaptable teams who are prepared to meet the changing demands of Australia’s aged care environment.
Why leadership matters in Aged Care
Aged care facilities with strong, supportive leadership see significant benefits, from improved staff retention to enhanced care quality. Statistics show that:
- Leadership that emphasises support and engagement can reduce staff turnover by up to 25%—a critical improvement in an industry where turnover rates can reach as high as 50%.
- Facilities led by transformational leaders often report a 15% increase in resident satisfaction and a marked improvement in compliance rates, leading to fewer penalties and enhanced reputation.
- Employees who feel supported by their leadership are 30% less likely to experience burnout, allowing them to deliver consistent, compassionate care to residents.
This session will give you insight and strategies for cultivating leadership at every level in your organisation, equipping your team to rise above industry challenges and drive quality outcomes.
What you’ll learn
In this one-hour session, we will cover:
- The core qualities of effective leaders – Explore the essential skills that drive positive change, motivate teams, and contribute to a productive, engaged workforce.
- Strategies for empowering employees – Learn methods for supporting and educating your employees so they can demonstrate leadership in their roles, enhancing their job satisfaction and improving care continuity.
- An introduction to Hello Coach – Get to know Hello Coach, our on-demand coaching network that offers personalised, 1:1 coaching, team coaching, and leadership development solutions.
Who should attend?
This webinar is designed for executives, senior leaders, and HR professionals in the aged care sector who want to:
- Strengthen leadership capacity within their organisations.
- Increase staff retention by creating a supportive, resilient workplace.
- Improve quality of care and compliance through effective, transformational leadership practices.
Industry panel
General Manager Operations, Churches of Christ QLD
Donna is Executive General Manager Operations for Churches of Christ in Queensland. She leads a team of 2800 who provide in-home care, residential aged care, retirement living and social and affordable housing services for more than 15,000 people in Queensland. Donna has extensive clinical knowledge, managerial, financial acumen and clinical and corporate governance experience. She is now leading the organisation’s response implementing aged care sector reform and positioning the organisation for future success. Donna is instrumental in setting the organisations culture and developing a compelling employee experience to ensure the delivery of high quality care and support services.
Executive People and Culture, Southern Cross Care (SA, NT & VIC)
Michael Rasheed has 35+ years experience as a Human Resource professional with the last 15 years spent working exclusively in the Aged Care sector. Michael has extensive experience in all areas of strategic HR including workforce planning, organisational development, culture building, change management, industrial relations, recruitment, talent management, succession planning and WHS. He firmly believes that People & Culture plays an important role in positively influencing both the employee and resident/client’s experience.
Michael is passionate about building leadership capability at both the individual and organisational level as he feels that strong leadership is fundamental to sustainable success..
Executive Director, People & Culture, Newcastle Anglican
Nicole is a vibrant, experienced People and Culture expert who is passionate about helping our people be at their best.
As Executive Director of People and Culture, she leads a team of dedicated staff who manage human resources with a people-first approach.
Nicole holds a Bachelor of Business (Human Resource Management) from the University of Newcastle and with more than 14 years of experience in the industry has held a variety of positions for charities and local councils.
Nicole lives an active lifestyle. She is a keen hockey player and loves spending time at the beach with her young family.
Your host and guest speaker
Andrew Farmer
Partner, Mirus Australia
Andrew’s focus is to enable growth and change through innovation and empowering people. As a Partner of Mirus Australia, Andrew leads the business strategy so that Mirus performs the best way it can for its people and customers. With 30 years experience across major industries including Health, Banking, Manufacturing and Consulting, Andrew has specialisation in sales and marketing leadership, commercialisation, strategy, innovation, workshop design and facilitation, analysis/problem solving and articulating value.
Victoria Mills
CEO and Founder, Hello Coach
Victoria Mills is the CEO and Founder of Hello Coach, one of Australia’s leading coaching companies. Bringing 30 years of leadership development and coaching experience with a dedication to empowering employees with a transformative digital coaching experience. Using cutting-edge technology, our curated, global expert coaches focus on skills development and work place support for employees at all stages of their leadership career. Hello Coach offers top-tier interactive team workshops & individual coaching linking leadership frameworks driving ROI.