Art of Admissions
Learn how to optimise the admissions process at your facility to maximise occupancy - and consequently funding too.
Take your knowledge of the residential aged care admissions process further
A course for all residential aged care team members involved in the admissions process, from the initial enquiry to the day of admission – and beyond.
Learn about the admissions role, skills and responsibilities, the financial context of today, value propositions, facility occupancy and funding. Improve your understanding of today’s consumer/older person and how to build better stakeholder relationships.
Get 10% off when booking 3 or more participants.
Course features
3.5 hour online session with breaks
You’ll earn 3 CPD points and receive a certificate of attendance
Participate in a live and interactive group workshop over Zoom
Course Content
- Financial context of a residential aged care facility
- Understanding of the older person and their experience
- Great engagement in the admissions process and beyond
- Building strong referring relationships
Who should attend?
- Residential aged care admissions team members
- Care managers
- Facility managers
- Reception or front desk administration staff
- Marketing and business development team members
Course dates available
More about this course
What are the benefits of attending?
- Become a master of the admissions process and consumer engagement
- Improve the facility occupancy rate, conversion rate and consumer experience
- Support the older person’s journey to selecting the right facility for them
- Gain an ability to align your value proposition to market requirements with older persons’ motivations
- Understand your prospective residents and key components to developing great engagement for pipeline management
- Receive a certificate of attendance with accredited CPD points
Learning Outcomes
- Understand the impact of occupancy and accommodation on how your facility is funded
- Understand how to ensure the older person has a great journey in care at your facility
- Understand the role of sales in the admissions process and then apply the sales methodology for engaging prospective residents in discussions and tours
- Apply practical skills and tips of sales methodology to ensure maximum occupancy at your facility
- Learn how to build lasting consumer relationships
FAQ’s about the Art of Admissions course
Yes, participants should have a basic knowledge of the admissions process in residential aged care. Ideally, participants have also attended Mirus’ AN-ACC Essentials course recently.
There are no pre-readings required for this course. However, for those new to admissions, it would be
useful to ask within your organisation and get a basic understanding of:
• What is your organisation’s admissions strategy?
• How does the admissions process work in your facility? From the first point of contact to tours, to admission.
• What guidelines or checklists does your facility use for admissions?
• How does your facility keep track of consumers through the admissions process?
0.5 day; 3.5 hours; Virtual Workshop – with wellbeing breaks
Live, interactive sessions over Zoom.
You will receive precise instructions when you register your participation.