Keep informed with regular insights, data, reports and analysis of aged care industry trends and issues
In the previous blog, we explored how trust affects productivity and effectiveness within the organisation. Productivity and effectiveness are often a common denominator to innovation and morale. Trust Encourages Innovation…
“Trust is essentially the predictive understanding of another’s behavior. The link between trust and psychological safety is based on my prediction of your behavior based on your pattern of behavior….
Please join Mirus Industry Analysis (MIA), a monthly video series hosted by Rob Covino.
Natanya Full, Head of Admissions at Mirus Australia, summarises Admissions Management in Aged Care for the year 2020. The data is collated from our valued Mirus Admissions clients and de-identified.
Customer experience or CX, is your customers’ holistic perception of their experience with your organisation or brand. CX is the result of every interaction a person has with your organisation, from navigating the website to talking to customer service and receiving the product and/or service they bought from you.
Please join Mirus Industry Analysis (MIA), a monthly video series hosted by Rob Covino.
Empathy is the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place. Essentially, it is putting yourself in someone else’s position and feeling what they must be feeling.
Please join Mirus Industry Analysis (MIA), a monthly video series hosted by Rob Covino.
Aged care doest stop and it’s a 365 days and 24/7 hours service for older Australians. It doesn’t close down at night, on the weekends and certainly not for Christmas and New Year celebrations with Joyce Boon
The current Medicare digital platform or Services Australia is closing access to the current online claims and services on 20 November 2020.